An Enduring Partnership with Government

The industry's early success was attributed to the effective partnership between the government and the private sector. As we bring the industry to its next level, we will draw on our collaboration to secure our leadership in global CX services.

In this video, CCAP's board trustee, Mickey Ocampo, talks about the enduring partnership between CCAP and government that has spanned two decades.

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ABOUT CCAP

The Contact Center Association of the Philippines (CCAP) is the umbrella organization of the Philippine contact center industry. CCAP serves as the focal point of sectors that enable the Philippines to sustain its leadership in the global contact center industry.
From having seven original founders in 2001, CCAP is now comprised of over a 130 member-companies operating in various strategic locations in the Philippines. These members account for more than 60% of the revenues and workforce in the industry.
As a non-profit organization, CCAP promotes awareness of the contact center industry; active exchange of ideas, new technologies, best practices and innovations; and the sustained growth of the industry and the country.

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