ITIL®4 - DPI - Continual Improvement Model - Steps 4 to 7 - 10/21

https://www.zindiak.co.uk/itil4-dpi

Continual Improvement is fundamental to ITIL. This video explores how to use the Continual Improvement Model, which will help you measure your progress and identify areas for improvement.

The model has seven steps this video covers steps four to seven:
4. How do we get there?
5. Take action
6. Did we get there?
7. How do we keep the momentum going?

ITILITIL 4PRINCE2